Last updated: August 12, 2026
This policy describes how Fluxovia ("we", "us") handles information for the Fluxovia Assistant, a personal-assistant service accessible over WhatsApp/SMS at the number +1 (213) 672-0505, and its companion web dashboard at assistant.fluxovia.com. It applies to subscribers who create an account and to the phone numbers they explicitly authorize to message the assistant.
The assistant only responds to phone numbers that a paying subscriber has explicitly added as "authorized numbers" in their account dashboard after subscribing to the service. There is no public opt-in flow for unrelated third parties — access is tied to an active, paid subscription managed by the account owner.
We collect: (a) account information you provide — email, name, password (stored hashed, never in plain text); (b) the phone numbers you authorize to use the assistant; (c) the content of messages exchanged between an authorized number and the assistant over WhatsApp/SMS; (d) if you choose to connect Google (Gmail/Calendar), the account data needed to read/create calendar events and send emails on your behalf, via Google's OAuth consent screen; (e) billing information processed by Stripe (we do not store full card numbers); (f) technical data such as timestamps and delivery status of messages.
We use this information to operate the assistant: understanding and replying to your messages, creating reminders, reading/creating Google Calendar events, drafting or sending emails through Gmail when you ask it to, and managing your subscription and billing. Message content may be processed by our AI provider (OpenAI) solely to generate a reply — it is not used to train third-party models.
Message frequency varies based on your use of the assistant (replies to your messages, reminders you schedule, and account notifications). Message and data rates may apply. You can reply STOP at any time to stop receiving messages from the assistant, or remove the number from your account dashboard.
We share information only with the service providers required to operate the assistant: Twilio (WhatsApp/SMS delivery), OpenAI (generating replies), Google (when you connect Gmail/Calendar), and Stripe (billing). We do not sell or share your information with third parties for advertising purposes.
Each subscriber's data is isolated from other subscribers. Passwords are hashed with bcrypt; password-reset tokens and API keys are stored as hashes, never in plain text. Access to the admin panel is restricted to Fluxovia staff for account support and billing purposes.
You may request access to, correction of, or deletion of your information at any time by writing to support@fluxovia.com. If you are located in Mexico, this includes your ARCO rights (Access, Rectification, Cancellation, and Opposition) under the LFPDPPP. You can also disconnect your Google account or delete authorized numbers directly from your dashboard at any time.
We may update this policy from time to time. The "Last updated" date at the top reflects the current version.
For questions about this privacy policy: support@fluxovia.com.